Key Performance Indicator Professional Certification

Program Format & Details

• Price: $4,500 US retail (International pricing will vary based on region)
• Format: Live training available online or in person (also available on-site)
• Duration: 10 half-day sessions
• Certification: KPI Professional (KPIP) designation from BSI and optionally the GWU Center for Excellence in Public Education
• Includes: Course materials, KPI development tools, and access to additional KPI resources

Available discounts for courses hosted in the United States

Early Bird Discount

Save $500 if you register 30 days before the course starts

Public Sector Discount

Save $250 if you work for a non-profit or a government organization

Group Rate Discount

Save $500 each if your team of 3 or more register for the same course

Schedule and Registration

Program Details

KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees’ attention on what matters most to success, and allow for measurement of accomplishments.

This program is designed for all sectors—business and industry, government, and non-profit—and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Participants are taught how to use tools like the Logic Model, Cause-Effect Analysis, and Process Flow Analysis, used by organizations around the world, to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization. This course is designed to help participants understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management.

10 Sessions Per Program

Each program will include one 60-90-minute lecture, plus a 60-90-minute small group exercise.

Session Lecture

For the first half of each session, an expert consultant will present content to the entire class. Much like BSI’s other educational webinars, this presentation will intersperse polling questions and other activities and will include a Q&A session at the end.

Session Small Group Exercise

For the second half of each session, delegates will be split into small groups. The groups will be tasked with completing a small group exercise. All exercises will be facilitated by an expert consultant. Participants in the LIVE ONLINE version are required to engage via web camera and microphone.

Reading, Quizzes and Exam

Sessions will be complemented with reading assignments, quizzes (not graded), discussion board dialog, and small-group instructor feedback. Upon completion of the course, participants will be required to take and pass the online KPIP Exam to become certified.

About Our Partnership

In order to provide a seamless, high quality learning experience for the current and aspiring strategy leaders, BSI has partnered with The George Washington University’s Center for Excellence in Public Leadership (GW CEPL), a part of the College of Professional Studies.

Upon successful completion of the  program, participants have the option of earning an additional certification component from the GW CEPL. For more information about GW CEPL, visit: www.gwu.edu/cepl or contact cepl@gwu.edu.

Credit Hours

Continuing Education Units

The certification gives participants the status of alumni of GW CEPL’s executive education programs, and an opportunity to obtain highly-coveted Continuing Education Units (CEUs)*. Please note the additional fee of $900 for this level of certification to obtain 3 Continuing Education Units.  Participants selecting this option would count as alumni of George Washington University’s non-degree executive education programs, which is distinct from degree-bearing academic programs.

*One CEU is equivalent to 10 hours of face-to-face instruction time.